Company Profile

Who We Are?

The new Call Center Academy Pasig Campus has just recently opened its doors last August 10,2007 and now we are currently accepting enrollees for our this call center school year.

The Call Center Academy (CCA) was established in 2001 to address the pressing nee of providing employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools.

Currently, CCA has placement and training arrangements with several of the largest call centers in the country. CCA holds training for the agents of certain contact centers in order for them to be recruited. This has also been beneficial to the graduates of CCA vis-à-vis employment, enabling them to gain priority and access in the hiring and recruitment process of these contact centers during the course of their training and upon graduation.


OUR VISION-MISSION

Vision: To be the foremost provider of human resource in the BPO industry.

Mission: To educate, develop and equip young professionals with the skills necessary to excel and succeed in the competitive call center and BPO industry.

Our Partners:

Technical Education and Skills Development Authority (TESDA) http://www.tesda.org

TESDA is the government agency tasked in the promotion, certification and accreditation of diploma and training courses. CCA is the first and only training academy in the country to be accredited by TESDA in the call center industry. This accreditation includes all course offerings and facilities. CCA has also assisted TESDA in the development of call center competencies for the industry.

World Pacific Call Center Solutions (WCCS) http://www.wccs.ph

WCCS is the premier staffing and placement company strictly for contact centers. Being aligned with WCCS, CCA now offers vital employment assistance for the graduates. WCCS is currently catering its placement services for ten (10) international contact centers in the country. As such, CCA's graduates are at an advantage for they have increased employment opportunities due to access to any of the 10 call centers upon fulfillment of their training.

Avaya http://www.avaya.com

Avaya is the worldwide leading provider of customer interaction systems for contact centers – large or small – that offers a broad portfolio of solutions with strong network capabilities. CCA is the first Avaya Customer Contact Training Partner. Thus, Avaya has provided CCA with the best equipment for training in the laboratory facility of CCA in Makati City .

Business Processing Association of the Philippines (BPA/P) http://www.bpap.org

BPA/P is an organization created to be the one-stop information and advocacy gateway for the country's key IT-enabled services (ITES) sectors of business process outsourcing (BPO), contact center, medical & legal transcription, software applications, development & maintenance, animation, graphics & web development and engineering services.

San Sebastian College – Recoletos (SSC-R) http://www.sscrmnl.edu.ph

SSC-R is the partner of CCA in fulfilling CCA's mission to equip the people with the skills necessary to succeed in the contact center industry. It is the first schools that offers the International Call Center Proficiency (ICCP) Elective Track. The track is divided into three (3) electives, which focuses on the following skills: communication, customer service, sales & telemarketing, culture familiarization and technology. The electives are being offered to Junior and Senior students of the school who want to have a career in the contact center industry. In a span of 2 years, there were around 450 students who took the electives from 2003 to 2005 – most of which who are now employed in the different contact centers here in the metropolis.


Our Clients

Private Companies

Baker & McKenzie
Bearing Point (BIR)
BOMA
Caltex Asia
C-Cube
Citibank
Coastal Technologies
Connect2
Contact World
Easy Call
E-Data
Expercs Direct
Hotel Intercontinental (Six Continents Hotel)
IMR
Land Bank
Samsung Electronics
Security Bank
Sony
Standard Chartered Bank
Teradyne
Trend Micro
WGA Customer Interaction Center
Allied Telesyn

Schools

Mapua IT
Maritime Academy of Asia & the Pacific (MAAP)
POVEDA Learning Center
San Sebastian College
University of Southern Philippines (USP)

Our Training Programs:

All programs are held in the Pasig office, from 8:30AM to 5:30PM( DAY CLASS 12 days training) , and 5:30PM to 9:30PM ( NIGHT CLASS 25 days training )

The International Call Center Proficiency (ICCP) Training Program is the most popular course. It covers the following modules:

Intensive Communications Training No. of Days/hours: 10 days / 52 hours

Exceptional Customer Service No. of Days/hours: 5 days / 20 hours

Sales & Telemarketing No. of Days/hours: 2 days /16 hours

American Culture & Geography No. of Days/hours: 2 days / 8 hours

Classes are held from 8 A.M. to 9 P.M. and graduates of the ICCP Program receive handouts, certificates and 100% job assistance and free coaching sessions.

Communication-related Modules

Basic English
Advanced English
Business Correspondence

Special Services

Train the Trainer
Module Development
Consultancy
Customization
Elective Track – for schools

Call Center Modules

Exceptional Customer Service
Sales & Telemarketing
American Culture & Geography

Our Track Record

How many people have graduated from CCA?

A great number of people have benefited from the training provided by the Academy. Since 2002, 1,785 students have graduated.

Do graduates of CCA easily get a job?

The success rate in placing these graduates in the Contact Center and Business Process Outsourcing Industry is 85%. Our graduates can tap the services of our affiliates, Expercs (817-6866 and 816-6341), World Pacific Contact Center Solutions (816-0485 to 85) which are recruitment and staffing firms whose clients include several of the largest call centers

How can you help me get a job in a call center?

Our affiliates, Expercs (817-6866 and 816-6341), and World Pacific Contact Center Solutions (816-0485 to 85) are recruitment and staffing firms whose clients include several of the largest call centers. They have placed more than 2,000 people in various industries aside from BPO and ICT. Hence, you can certainly tap their services in finding a career in the industry

How many students are in a class?

To ensure quality and personal evaluation of each student, at least 15 to a maximum of 20 students per class are allowed. Upon completion, students are given free placement assistance and interview coaching sessions.

Where are your graduates working now?

Those who have graduated from the Academy are scattered within the different call centers. Suffice to say, most of them are now with some of the largest call centers both locally and internationally. If you wish to know more about the graduates, kindly log on to Friendster and search for our account, cca_training@yahoo.com.

I'm just a high school graduate. Can I still enroll?

Yes, you certainly can. Some of our students are high school graduates from different areas, within Metro Manila and outside (Iloilo, Pampanga, Bulacan, Cavite, Batangas, Cebu). They are now forging a call center career in the industry.

I'm currently in college and haven't graduated yet. Can I still enroll?

Yes, you certainly can. There are certain on-the-job trainee openings that cater to your situation. By enrolling with us, you are getting ahead of the competition, since you'll be exposed to the industry even before your batch graduates. You'll have a head start, which is beneficial for you. Please call 746-7257.

I didn't finish college. Can I still enroll?

Yes, you certainly can. There are certain job openings that have as minimum requirement college level education. By enrolling with us, you are actually increasing your chances of employment since you're undergoing training, even if you don't have a college degree. Please call 746-7257.

I don't know which course to take but I want to work in a call center. Can you suggest a course for me?

The most popular and most effective program we can offer you is the International Call Center Proficiency (ICCP) Training Program which runs for only 12 days and thoroughly covers the following modules: Advanced English, American Culture & Geography, Exceptional Customer Service, and Sales & Telemarketing. It is a 12-day program that runs from 9am to 6pm and offered to people who are at least high school graduates. If you enroll, you also receive handouts, certificates and job assistance. The ICCP Program is the most practical course to take if you want to work in a call center.

I don't really want to be in a call center. Will these courses help someone who wants to work in an industry outside of the call center?

Yes, our courses can help you. Most of the reasons people enroll in the Academy is not only because they want to be employed in a call center, but because they wish to improve their communication skills and develop industry-specific skills such as customer service and selling skills. These skills are crucial in any job, not just in being a call center agent. Improving on these skills can put you ahead of the competition (and maybe grant you a promotion), regardless of the industry you're aspiring to work in.

I'm on a budget and I don't know which course to take. Can you suggest a course for me?

The most economical program we can offer you is the International Call Center Proficiency (ICCP) Training Program which runs for only 12 days and thoroughly covers the following modules: Advanced English, American Culture & Geography, Exceptional Customer Service, and Sales & Telemarketing. It is a 12-day program that runs from 9am to 6pm and offered to people who are at least high school graduates. If you enroll, you also receive handouts, certificates and job assistance. The ICCP Program is the most practical course to take if you want to work in a call center.

How much are your classes/courses?

For quotation, please call 746-7257 / 473-2228 or text 09225348143

Where is your office located exactly?

Our office is right located along Shaw Boulevard, walking distance from Caltex on Shaw Boulevard, corner Pioneer Street. You will see Caltex, then Metropharma Building. We are right after Metropharma Building.

Our Contact Details

CALL CENTER ACADEMY PASIG CAMPUS

The Academy is open from 8 A.M. to 9 P.M. , Monday to Friday & Saturday 8am - 12nn.

Unit D # 600 Shaw Boulevard, Kapitolyo, Pasig City

Telephone: 746-7257 / 473-2228

Mobile: 09225348143

E-mail: ccapasig@yahoo.com

TeleFax:(63 2) 746-7257